IT Operations Assessment

Wired to Succeed!

Seamless IT function is vital to ensure business continuity and success in any eventuality. Paramount’s organized approach to IT operations assessment and audits helps in assessing the viability of IT services and functions and in evaluating policies against accepted goals and targets. It also serves as an effective validation tool and retrospectively indicates how much has been achieved. With IT no longer being a fringe support function, Paramount’s pioneering solutions help you maximize return on investment by identifying methods for strategic, functional and process transformations.

What is an IT Operations Audit?

The IT Department is the veritable lifeline of an organization, given the vast scope and scheme of activities, the power of the Internet, ubiquity of smart devises, flexible policies being implemented and much more. But what is the best way to ascertain its readiness and responsiveness to a variety of scenarios? How does once make sure that various functions and processes are still valid? This is the crux of the IT Operations Assessment Process.

Approach and Offerings

Paramount’s approach to an IT audit and operations assessment is divided into 4 parts

Phase 1 –Audit Planning

The first step is planning an IT audit to create a clear statement of goals and objectives, defining the purpose of the audit, expected benefits and desired results.

  1. Who is conducting the audit?
  2. Why is the audit being conducted?
  3. What is the audit scope?
  4. What are the audit goals and objectives?

Phase 2 – Audit Scoping

The next step is to describe the audit scope, defining the exact 'subjects' of the audit process. Audit specifics will vary based on the structure and charter of the IT organization, the systems in place, available time, and audit goals and capabilities.

Once the audit scope, goals and objectives are defined, the next step is to specify the audit process – that is, how exactly the audit will be conducted. An audit team will be formed and role and responsibilities for each member will be assigned. Exact audit procedures will vary based upon the systems being audited, and the size and scope of the audit itself. In most cases, IT audit procedures can include any or all of the following:

  1. Hands-on, on-site, technical reviews
  2. Procedures testing and validation.
  3. On site premises inspections
  4. Interviews with IT staff.
  5. Physical reviews of technical documentation, logs and systems reports.
  6. Interviews with end-users.

Phase 3 – Audit Exercise

For an audit to be truly effective, communication and cooperation is essential, and that can only be obtained through a non-threatening process of review and evaluation. The following method will be adopted for conducting the audit

  1. Schedule the audit with IT managers and any essential staff.
  2. Request any special security requirements in advance (ids, passwords).
  3. Identify any required documentation, logs and records.
  4. Schedule time for an informal review of preliminary results.

The audit exercise will be un-biased and will be conducted on a sampling basis. The team will ensure that all the required areas of IT Operations are audited in a detailed manner. These include but are not limited to IT policies, processes, procedures, technology, response plans and resources, amongst other things.

Phase 4 – Audit Reporting

After the detailed auditing exercise is performed, it is the responsibility of the Team Leader of the auditing team to collate the findings of each team member and prepare a comprehensive audit report. The audit report will contain the following:

  1. Note-Worthy Comments – The Good Practices
  2. Observation – Potential Deviations
  3. Minor Non-Conformities
  4. Major Non-Conformities
  5. Scope for Improvement
  6. Any positive findings

Outcome and Delivery

Paramount’s structured approach and rigorous IT acumen helps organizations get to the bottom of real issues and help them analyze various options and operations threadbare. This ensures effective preparation and a meticulous approach to structured enhancements.

With a positive feedback cycle and open loops, every Paramount audit touches all the major aspects of IT operations in a proactive and non-threatening manner. This third party approach helps question several of the existing status quos, whilst the experience gained helps in continuous improvement, structured analysis and excellent value.

All audits are conducted by experienced professionals, specialized in each individual aspect of IT Operations. As the leader in Cybersecurity solutions in the Middle East, Paramount is experienced in supporting customers of various sectors within GCC.


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