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Post Implementation Managed Services

Post Implementation

Managed Services


GRC

Post Implementation Managed Services option has been launched with an endeavor to support our valued customers in ensuring sustenance of their GRC Program. For effective, agile and coordinated GRC capability, the implemented processes and the GRC platform supporting them should have quick, efficient and customized post Implementation support.

We help you keep your platform up and running by providing a professional to support you for a required period of time in solving issues reported by users in the GRC Platform level or the implemented process level. We believe in establishing long-term relationships with all our customers, delivering high quality services throughout their GRC journey.

The aim of this service is to:

  • Oversee the continuous development and operation of your GRC programs
  • Cost effective and pragmatic approach to manage ongoing GRC initiatives from installation and development to maintenance
  • Leverage our expertise to fulfil operational requirements with experienced and certified consultants

Paramount Managed Services offering shall be extended to one or more below stated Service Categories.

Health Check
  • License & Configuration Analysis
  • Future Roadmap Requirement Analysis
  • Infrastructure Planning Guidance

Major-Minor Enhancements
  • Workflow changes
  • Assessment creation/modification

Reporting Features
  • Create Custom Dashboards based on Business Requirements
  • Modify and Update Existing Dashboards and Reports

Legacy Data Migration
  • Identify and build new data import streams for improved reports
  • Import of populated import templates

Installation and Upgrades
  • New version upgrades
  • Installation of the platform

L1 Technical Support
  • On-Demand Technical support on tool
  • Coordination with vendor to resolve issues

Training
  • End-user Training
  • Solution Administrator guidance
  • Process Workshops